Q16. How can a sales representative use Salesforce to manage their sales process?
A. By manually tracking all interactions with leads and accounts
B. By using Salesforce’s Sales Cloud to automate and track the entire sales process
C. By delegating sales process management tasks to an administrative assistant
Answer
B
Q17. A Summary Statement should?
A. Include industry case studies
B. Explain detailed project plan
C. Be a quick, simple statement
Answer
C
For explanations of answers please refer: How to Pass Salesforce Sales Representative Certification Exam?
Q18. Which of the following is a benefit of using Salesforce’s Communities feature as a sales representative?
A. It allows reps to collaborate with external partners and customers
B. It only works for large enterprise-level organizations
C. It provides a platform for sales reps to share personal content and information
Answer
A
Q19. How can a sales representative use Salesforce to manage their calendar and schedule?
A. By manually tracking all appointments and events
B. By using Salesforce’s scheduling assistant feature to automate the process
C. By delegating calendar management tasks to an administrative assistant
Answer
B
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Q20. How can a sales representative use Salesforce to manage their sales pipeline?
A. By manually tracking each stage of the sales process in a spreadsheet
B. By using Salesforce’s Pipeline feature to visualize and manage the pipeline
C. By delegating pipeline management tasks to an administrative assistant
Answer
B
