Free Salesforce Certified AI Associate Practice Questions. Please note that these are not actual exam questions and are suppose to validate a candidate’s understanding of some of the key concepts required for passing the exam.
Salesforce Certified AI Associate exam follows the new exam pattern where you have to select one correct option from possible three options.
Q1. Which of the following is a common concern about Generative AI?
A. Deep learning
B. Natural language processing
C. Hallucinations
Answer
C. Hallucinations
Predictions from generative AI that diverge from an expected response, grounded in facts, are known as hallucinations. They happen for a few reasons, like if the training data was incomplete or biased, or if the model was not designed well.
Q2. Which type of AI combines algorithms and deep learning neural network techniques to generate content that is based on the patterns it observes in other content?
A. Predictive AI
B. Generative AI
C. Narrow AI
Answer
B
Generative AI combines algorithms and deep learning neural network techniques to generate content that is based on the patterns it observes in other content.
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Q3. How can Customers benefit from CRM with generative AI?
A. Get a consistent experience across all channels of engagement
B. Get suggestions about product not to purchase
C. Get advice on reducing license cost
Answer
A
A CRM with generative AI gives customers a consistent experience across all channels of engagement, from marketing to sales to customer service and more.
Q4. Which of the following is one of the Salesforce’s Trusted AI Principles?
A. Accuracy
B. Accountable
C. Sustainable
Answer
B
Salesforce’s Trusted AI Principles
- Responsible – Safeguard human rights and protect the data we are entrusted with.
- Accountable – Seek and leverage feedback for continuous improvement.
- Transparent – Develop a transparent user experience to guide users through machine driven recommendations. Be transparent about how AI is built.
- Empowering – Promote economic growth and employment for our customers, their employees and society as a whole. Empower customers to use AI responsibly.
- Inclusive – Respect the societal values of all those impacted, not just those of the creators.
Q5. Which of the following in one of the five guidelines Salesforce is using to guide the development of trusted generative AI?
A. Accuracy
B. Accountable
C. Transparent
Answer
A
Five guidelines Salesforce is using to guide the development of trusted generative AI
- Accuracy – Deliver verifiable results that balance accuracy, precision, and recall in the models by enabling customers to train models on their own data. Communicate when there is uncertainty about the veracity of the AI’s response and enable users to validate these responses.
- Safety – Make every effort to mitigate bias, toxicity, and harmful output by conducting bias, explainability, and robustness assessments, and red teaming.
- Honesty – When collecting data to train and evaluate our models, we need to respect data provenance and ensure that we have consent to use data. Be transparent that an AI has created content when it is autonomously delivered.
- Empowerment – Identify the appropriate balance to “supercharge” human capabilities and make these solutions accessible to all.
- Sustainability – Develop right-sized models where possible to reduce our carbon footprint.
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