How to Pass Salesforce Associate Certification Exam

How to Pass Salesforce Associate Certification Exam

1. About the Salesforce Associate Certification Exam

The Salesforce Certified Associate Certification exam is for candidates who may be new to the Salesforce ecosystem and have an interest in understanding and using the Salesforce Customer 360 Platform. Salesforce Certified Associate candidates desire to learn the Salesforce platform and common business use cases. They are interested in gaining experience in Salesforce and may want to explore a Salesforce career or may be on the path to becoming a Salesforce Certified Professional.

	Content	40 multiple-choice/multiple-select questions
	Time allotted	70 minutes
	Passing score	62% (25 out of 40 questions)
	Exam Fee	USD 75 plus applicable taxes
	Retake Fee	Free
	Prerequisite	None

For an uptodate information about this exam please refer the exam guide.

2. Salesforce Associate Certification Exam Outline

3. Salesforce Associate Certification Exam Guide

• Associate Certification Exam Guide

4. Salesforce Associate Certification Exam Trailmix

• Prepare for Your Salesforce Certified Associate Credential

5. Salesforce Associate Certification Exam Practice Questions

• Cert Prep: Salesforce Certified Associate

6. Important Topics for Salesforce Associate Certification Exam

6.1 Salesforce Ecosystem 32% (13 Questions)

• Salesforce: Quick Look

• Salesforce is a customer relationship management solution that gives every business team⁠—from sales and marketing to commerce, service, and beyond—a single, shared view of every customer.

• Salesforce Values
  • Trust
  • Customer Success
  • Innovation
  • Equality
  • Sustainability

• Trailhead and Trailblazer Community

• Trailhead is the online learning platform.
  • Learning topics are organized into modules, which are broken up into units.
  • To finish a unit, you earn points by completing a quiz or a challenge.
  • Trails are groups of modules that provide guided learning paths suited to specific roles or need.

• Trailblazer Community is where you connect with other Trailblazers
• Trailhead Playground is an org that you can use for hands-on challenges, learning new features, and testing customizations.
• Create a Trailhead Playground
• Salesforce Help: Search Salesforce documentation and help resources.

• Salesforce Customer 360

• Salesforce Customer 360 is an integrated customer relationship management (CRM) platform that helps companies transform their businesses by uniting their marketing, sales, commerce, service, and IT teams with a single, shared customer view. It encompasses the full breadth of the Salesforce portfolio—including our core applications, platform, services, and connected ecosystem.

• Get to Know Salesforce Customer 360

• Salesforce Platform Basics

• Key Salesforce Products

Sales Cloud	Sales automation software available as part of Salesforce CRM. Sales Cloud is used for Lead, Account & Contact, Opportunity and Forecast Management.
Service Cloud	Customer service and support application from Salesforce.
Marketing Cloud	Marketing automation and customer engagement application.
Commerce Cloud	Ecommerce solution to create seamless experiences that inspire and convert today’s connected shoppers.
Experience Cloud	An online social platform that enables companies to connect customers, partners, and employees.
Health Cloud	Salesforce’s industry specific solution for Healthcare Industry.
Financial Services Cloud	Salesforce’s industry specific solution for Financial Services Industry.
Consumer Goods Cloud	Salesforce’s industry specific solution for Consumer Goods Industry.
Manufacturing Cloud	Salesforce’s industry specific solution for Manufacturing Industry.
Communications Cloud	Salesforce’s industry specific solution for Communications Industry.
Education Cloud	Salesforce’s industry specific solution for Education Institutions.
Nonprofit Cloud	Salesforce’s industry specific solution for Nonprofits.
MuleSoft	Integration platform to help businesses connect data, applications and devices across on-premises and cloud.
CRM Analytics	Analytics and business intelligence solution on Salesforce platform.
Slack	Enterprise collaboration and messaging software

Continue on Next Page