How to Pass Salesforce Associate Certification Exam
1. About the Salesforce Associate Certification Exam
The Salesforce Certified Associate Certification exam is for candidates who may be new to the Salesforce ecosystem and have an interest in understanding and using the Salesforce Customer 360 Platform. Salesforce Certified Associate candidates desire to learn the Salesforce platform and common business use cases. They are interested in gaining experience in Salesforce and may want to explore a Salesforce career or may be on the path to becoming a Salesforce Certified Professional.
Content
40 multiple-choice/multiple-select questions
Time allotted
70 minutes
Passing score
62% (25 out of 40 questions)
Exam Fee
USD 75 plus applicable taxes
Retake Fee
Free
Prerequisite
None
For an uptodate information about this exam please refer the exam guide.
Salesforce is a customer relationship management solution that gives every business team—from sales and marketing to commerce, service, and beyond—a single, shared view of every customer.
Salesforce Customer 360 is an integrated customer relationship management (CRM) platform that helps companies transform their businesses by uniting their marketing, sales, commerce, service, and IT teams with a single, shared customer view. It encompasses the full breadth of the Salesforce portfolio—including our core applications, platform, services, and connected ecosystem.
Automating complex business processes using click not code, creating reports and dashboards, and training users on Salesforce.
Salesforce Developer
Automating complex business processes via customization using Apex, JavaScript, Lightning Web Components.
Salesforce Architect
Design, build, and deliver solutions that businesses need to succeed in a demanding economy. Provide technical leadership to the team.
Salesforce Business Analyst
Guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions.
Salesforce Marketer
Drive greater campaign click-through rates, reengage inactive subscribers, and grow your subscriber base with an enterprise email solution.
Salesforce Consultant
Lead and support the customer throughout the entire Salesforce implementation lifecycle, including analysis, design, and development.
Salesforce Designer
Optimize flows, interactions, and visual interfaces for intuitive, human-centered experiences built on the Salesforce Platform.
Salesforce Career Paths
Trust.salesforce.com is the Salesforce community’s home for real-time information on system performance and security.
Scrum is a project management framework which helps people and teams deliver value incrementally in a collaborative manner.
Scrum core values
Focus
Courage
Openness
Commitment
Respect
Scrum Roles
The ScrumMaster
The Product Owner
The Team
The Shared Service Subject Matter Expert (SMEs)
The Technical Program Manager (TPMs)
The Functional Manager
Scrum elements of delivery
Product Backlog
Sprint Backlog
Potentially Shippable Work
Kanban is a lean method to manage and improve work across human systems. This approach aims to manage work by balancing demands with available capacity, and by improving the handling of system-level bottlenecks.
Four key traits of Kanban
Visualize workflow
Limit work in progress (WIP)
Incremental and evolutionary change
Kanban includes metrics
Lead time: Average time to complete one item, sometimes called cycle time
Throughput: Amount of work completed in a single period of time
Key differences between the Scrum and Kanban workflow
Scrum
Kanban
Who prioritizes it?
Product owner prioritizes on product backlog
Product owner prioritizes on product backlog
Where does it go?
The product backlog is reordered for the next sprint.
The product backlog is continuously reordered for the next available person with capacity.
When does the work start?
During sprint planning, the team commits to the work in the next sprint.
As soon as there is capacity to work on it.
Why is there a delay?
Scrum focuses the team to deliver on their sprint commitments, and interruptions mid-sprint are discouraged.
Kanban focuses on efficient flow of work, so the top of the backlog is always the next thing to be worked on.
How long does it take to deliver?
It can be 2 weeks or more, depending on sprint status.
As soon as it is completed.
Key differences between the Scrum and Kanban workflow
Every user in Salesforce has a user account. The user account identifies the user, and the user account settings determine what features and records the user can access.
User account contains at least the following
Username: Each user has both a username and an email address. The username must be formatted like an email address and must be unique across all Salesforce organizations.
Email Address
User’s First and Last Name
License: A user license determines which features the user can access in Salesforce.
Profile: Profiles determine what users can do in Salesforce.
Role (optional): Roles determine what users can see in Salesforce based on where they are located in the role hierarchy.
You can configure access to data in Salesforce at four main levels:
Lightning App Builder: Build custom pages for Lightning Experience quickly with point-and-click tools.
Lightning Page Types:
App Page: Create a home page for a third-party app that you can add directly into the Salesforce mobile app and Lightning Experience navigation menus
Home Page: Create Home pages with features relevant to specific types of users, and assign the customized pages to different apps or app-and-user-profile combinations.
Record Page: Create a customized version of an object’s record page, tailoring it to your users’ needs.
Besides a singular 11$ Udemy course, this was the only other blog I took excerpts from before passing the test at noon today. As a former BA in previous Salesforce projects, this was the perfect encapsulation of all introductory concepts before diving back into SFDC. Highly underrated- including the links to Trailhead. so make sure you get pretty comfy by clicking your way through the apps. Good luck, fellow blazers!
Are the notes in the article you made all we need? I looked at other mock exams and they require a higher level of knowledge to answer.
Hi,
It is recommended to go through the entire certification trailmix and use the blog and sample questions to supplement your preparation.
Thanks went through all the content and Passed the Exam from Johannesburg
Congratulations Lefa!
Thanks for sharing, very helpful!
How can I get voucher for associate Certification?
Hi Anwar,
Right now there are no vouchers available for Associate Certification.
Found this note very valuable & passed, thanks.
Congratulations on passing the exam!
Besides a singular 11$ Udemy course, this was the only other blog I took excerpts from before passing the test at noon today. As a former BA in previous Salesforce projects, this was the perfect encapsulation of all introductory concepts before diving back into SFDC. Highly underrated- including the links to Trailhead. so make sure you get pretty comfy by clicking your way through the apps. Good luck, fellow blazers!
Congratulations for passing the exam!