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How to Pass Slack Certified Admin Exam?

How to Pass Slack Certified Admin Exam?

1. About the Slack Certified Admin Exam

Slack Certified Admin exam evaluates the knowledge and skills necessary to implement, configure and manage Slack policies, settings and features.

  • Content: 60 scored, multiple-choice/multiple-select questions
  • Time allotted to complete the exam: 90 minutes
  • Passing score: 65% (39 out of 60 Questions)
  • Registration fee: USD 150, plus applicable taxes as required per local law
  • Retake fee: You will receive one additional exam retake at no additional cost if you need it
  • Prerequisite: None

2. Slack Certified Admin Exam Outline

2.1 Fundamentals: 10% (6 Questions)

  • Explain how privileges and responsibilities are divided by Slack role and plan.
  • Summarize the key privileges and responsibilities of each Slack user role.
  • Recommend a Slack plan that best solves for common business needs.
  • Demonstrate the common responsibilities of a Workspace Admin and Org Admin.
  • Identify settings that are managed from the workspace settings page and admin dashboard.

2.2 Workspace Administration: 10% (6 Questions)

  • Set up and administer Slack workspaces.
  • Determine when to create a workspace or a channel to meet the needs of an organization.
  • Manage the workspace creation request process.
  • Choose a workspace visibility setting that meets the needs of members and/or an organization.
  • Explain how to claim corporate-owned domains for an Enterprise Grid org.
  • Prepare an Enterprise Grid design that meets the needs of the members and organization.
  • Recommend how to consolidate workspaces.

2.3 Channel and User Group Administration: 25% (15 Questions)

  • Set up and administer Slack channels and user groups.
  • Recommend when to use a channel, a direct message (DM) or a group direct message.
  • Recommend when to use a public or private channel.
  • Recommend when to use an org-wide channel or multi-workspace channel.
  • Recommend when to use an announcement-only channel.
  • Recommend when to use a default channel.
  • Recommend when to share a channel with an outside organization.
  • Start a direct message (DM) with someone outside an organization.
  • Manage who can notify a channel or workspace via @channel, @here and @everyone.
  • Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
  • Choose when to delete vs. archive a channel.
  • Manage channels with channel-management tools.
  • Recognize when to use Slack user groups. 

2.4 User Lifecycle Management: 18% (11 Questions)

  • Set up and administer Slack user lifecycle.
  • Define the best authentication process to meet an organization’s needs.
  • Consider the differences between the two single sign-on (SSO) options at Slack (G Suite Auth and SAML SSO).
  • Recommend a process for new account creation for different use cases.
  • Recommend when to use SCIM (system for cross-domain identity management) to provision users.
  • Recommend a process for getting new users into the right workspace(s).
  • Recognize the key differences and benefits of using the Slack desktop app vs. a web browser.
  • Demonstrate the two ways user accounts can be deactivated.
  • Create a guest user request and approval process.

2.5 App Administration: 15% (9 Questions)

  • Automate business processes with Slack and administer apps.
  • Automate business processes with Slack and administer apps.
  • Use Workflow Builder to automate routine tasks and manual business processes.
  • Recommend when to install an app from the Slack App Directory.
  • Recognize the criteria for app approvals.
  • Recognize if an app meets security criteria and policies.
  • Set up and manage an app-approval process.
  • Enable or approve org-wide apps.
  • Use Workflow Builder to automate business processes with code-free workflows.

2.6 Security: 13% (8 Questions)

  • Select and implement product features and settings to meet security needs.
  • Describe how Slack prioritizes security governance, risk management and compliance and identify examples of each.
  • Describe product features that manage access and mobile devices to meet specific business needs.
  • Recommend product features that protect and manage sensitive data to meet specific business needs.
  • Recommend product features that govern information to meet specific business needs.
  • Recommend when to use the Audit Logs API to monitor actions in Slack.

2.7 Solving for Success: 9% (5 Questions)

  • Identify goals for Slack and solve for success.
  • Determine the appropriate success metrics based on a company’s goals and use the data in the analytics dashboard to make informed decisions.
  • Recommend behaviors, policies, settings and automation that solve for common issues revealed by data in Slack.
  • Build cross-functional relationships to help achieve an organization’s vision for Slack.
  • Model behaviors to stay organized, focused and engaged in channel-based communication.
  • Promote member engagement with specific settings, policies and programs.

3. Important Topics for Slack Certified Admin Exam

3.1 Fundamentals: 10% (6 Questions)

  • Slack Paid Plans Comparison
ProBusiness+Enterprise Grid
Full message archiveEverything included in ProEverything included in Business+
10 GB storage per member20 GB storage per member1 TB storage per member
Unlimited appsExports of content from public channels, private channels and DMsUnlimited workspaces and channels
Guest access24/7 SupportSlack Enterprise Key Management
Google authentication (OAuth)SAML-based SSO and ProvisioningSupport for integrations with data loss prevention (DLP), e-Discovery and offline backup providers
Custom retention policiesEnterprise Mobility Management (EMM) integration
Priority supportAudit log API
Ability to forward emails into Slack
User groups
Group voice and video calls
Custom profile fields
Screen sharing
Group video calls up to 15 people
  • Slack Workspace – is made up of channels, where team members can communicate
  • Slack channel – is a single place for a team to share messages, tools, and files
  • Slack Organization (org) – is made up of multiple Slack workspaces
  • Roles in Slack control user permission levels, responsibilities and activities
  • Workspace-level roles
    • Non-administrative roles
      • Members – people that have joined the workspace
      • Invited Members – people invited to your workspace, but have not accepted their invitation
      • Guests – people that join your workspace, but have limited access
        1. Multi-Channel Guests
        2. Single-Channel Guests
    • Administrative roles
      • Workspace Admins – mange members, channels and, workspaces
      • Workspace Owner
      • Workspace Primary Owners
  • Additional Roles in the Enterprise Grid
    • Org Admins
    • Org Owners
    • Org Primary Owner
  • System Roles
    • Channels Admin
    • Compliance Admin
    • Roles Admin
    • Users Admin
  • Enterprise Grid Admin Dashboard – A one-stop shop to manage settings, members, channels and more for all the workspaces in an Enterprise Grid org

3.2 Workspace Administration: 10% (6 Questions)

  • Workspace visibility and access settings
    • Open
    • By Request
    • Invite Only
    • Hidden
  • Claim domains – gives Org Owners control over who can create workspaces using their company email address
  • Enterprise Grid Design
    1. Model & structure
    2. Roles & responsibilities
    3. Policies & settings
    4. Architecture & security
  • Best practices for Enterprise Grid design
    • Create workspaces based on how information is shared
    • Create the minimum number of workspaces to meet your users’ needs
    • Target 80%+ time in a “home” workspace
    • Provide an overarching, easy-to follow structure to your Enterprise Grid
    • Use multi-workspace channels (vs. a new workspace)
    • Consider your approach to external collaboration
    • Establish workspace naming guidelines
  • Important Permissions for the Slack Admin Certification Exam
PermissionRoles
1. Use slash commands and shortcuts
2. Install Apps
Owner: Yes
Admin: Yes
Member: Yes
Guest: No
1. Invite guests to public channels
2. Delete other people’s messages
3. Send invites to new members and guests
4. Deactivate member’s account
5. Set workspace language
6. Change member’s role
8. Connect IDP Group to workspaces or channels
9. Manage domain claiming
Owner: Yes
Admin: Yes
Member: No
Guest: No
1. Set discovery and signup
2. Turn on approved apps
3. Set name display guidelines
4. Reset all member’s passwords
5. View billing statements
6. Choose authentication method
7. Export data from conversations
8. Configure single sign-on
9. Set mandatory two-factor authentication
Owner: Yes
Admin: No
Member: No
Guest: No
1. View analytics and usageOwner: Yes
Admin: No
Member: Can be granted
Guest: No
1. Delete WorkspaceOwner: Primary Owner
Admin: No
Member: No
Guest: No
Important Permissions for the Slack Admin Certification Exam

3.3 Channel and User Group Administration: 25% (15 Questions)

  • Channels
    • Public Channels
    • Private Channels – Once you’ve converted a channel to private, you cannot make it public again
    • Slack Connect Channels
    • Multi-Workspace Channels
    • Announcement-Only Channels
    • Default Channels – The #general channel can’t be converted to a private channel, or a channel shared with external orgs
  • Direct messages (DMs)
    • To preserve message history, you can convert your group DM to a private channel before adding new members.
    • It’s not possible to leave a group DM, so you’ll need to ask one of the participants to create a new DM without you.
  • Spotlight notifications
    • @here – notifies only active members of a channel
    • @channel – notified all members of a channel active or not
    • @everyone – notifies everyone in your workspace-wide channel, can be used only in #general channel
  • Default prefixes – #help, #proj, and #team
  • Archive or delete a channel – Archived channels are closed to new activity, but the message history is retained and searchable. Deleted channels are permanently removed from a workspace, message history included.
  • User groups – comprised of a subset of users, unique to each workspace and can’t be accessed across all workspaces in the org

3.4. User Lifecycle Management: 18% (11 Questions)

  • Single sign-on is a system that enables users to securely authenticate (sign-in) with multiple applications, websites and services, through one log-in and one set of credentials.
  • An Identity Provider (IdP) is a trusted third party that creates, maintains, and manages identity information (user records) and authenticates users for the benefits of service providers (SP). E.g. Okta
  • service provider (SP) provides services to the end user, such as email or content management. E.g. Slack
  • SAML (2.0) is the acronym for Security Assertion Markup Language, an open standard, XML-based, message-exchange framework that allows IdPs to pass authorization credentials securely to service providers.
  • SSO options by plan
    • Pro plan can use G Suite Auth
    • Business+ plan can use G Suite Auth or can configure SAML-based SSO at workspace level
    • Enterprise Grid can configure SAML-based SSO for all workspaces at the org level
  • Google Auth only syncs email addresses and display names. Google SAML syncs email addresses, display names, first names and surnames
  • Workspace owners (Business+) and org owners (Enterprise Grid) can bypass SSO authentication by using the link at the bottom of the login page to sign in with an email address and password. This guarantees access to your workspace or org, even if your IDP is having issues
  • Once you’ve set up SSO, each member of your workspace or org will get an email. The email will prompt members to bind their Slack accounts with your IDP. Members will have 72 hours to bind their account before their link expires
  • Admins can require members and guests to use 2FA when they sign in to Slack (on all plans). If you’re using SSO, mandatory 2FA should be set up through your identity provider
  • Account creation when SSO is not enabled
    1. Admin invitations
    2. Allow email signup
  • Account creation when SSO is enabled
    1. Just-in-time (JIT) provisioning (default behavior when SSO is configured)
    2. System for Cross-domain Identity Management (SCIM) provisioning (pre-provisioning)
  • For Enterprise Grid orgs, Org Owners and Admins can use custom Terms of Service
  • Slack IdP Groups are different from the regular user groups you create in Slack. IdP Groups are created via SCIM and exist at the org level
  • Members can see any invitation-only workspaces that their teammate has joined, but they’ll need an invitation to join.
  • Deactivate a member’s account
    1. Deactivate manually
    2. Deactivate automatically via SCIM deprovision (just-in-time provisioned accounts will need to be deactivated manually)
  • Guest users have two roles (Guests are only available on Slack’s paid subscriptions)
    • Single-Channel Guest
    • Multi-Channel Guest
Single-Channel GuestMulti-Channel Guest
FreeBilled as regular user license
Only have access to the information in the channel in which they’re granted Can be members of as many channels within a single workspace as you wish to invite them to, including multi-workspace channels
Can send direct message users in that channelCan send direct message users in the channels they are member of
They can invite other members to a private channel
They have a  square activity indicator next to their names
Guest Roles

3.5. App Administration: 15% (9 Questions)

  • A workflow is a series of sequential tasks that need to be completed in order to reach a certain goal.
  • Interoperability: the ability of different systems, devices, applications or products to connect and communicate in a coordinated way, without effort from the end user.
  • Four categories are the most widely-used tools
    • Email
    • Calendar
    • Calls
    • Files
  • App is a software that connects a service or tool to Slack
  • A bot is an app designed to interact with users via conversation
  • Types of Slack apps
    • Third Party Apps – Available on Slack App Directory
    • Custom Apps – Built by you
  • Four criteria for approving an app: 
    • use case
    • data security
    • third-party review 
    • licensing
  • Admins on the Pro and Business+ plans can install apps at the workspace level. On the Enterprise Grid plan, Admins can choose whether apps will be installed on individual workspaces or across the entire organization
  • Scopes are used to grant an app permission to function in Slack
  • Scopes tell you the object they are granting access to and the class of actions they allow on that object
  • Sample Scope: chat:write:user
chatwriteuser
Object scopes might grant access to includes files, search, chat, reactions and more.A scope refers to one of the three possible actions it allows:
1. read
2. write
3. history
Some scopes have optional perspective that is user, bot or admin
  • A Slack app’s capabilities are governed by scopes and tokens
  • Workflow Builder: a visual tool for automating routine business processes in Slack
  • Workflow Builder glossary
TriggerHow your workflow will start
StepHow people interact with your workflow
VariableInformation submitted to your workflow that can be referenced in steps
CollaboratorA member of your workspace with permission to manage your workflow
Workflow Builder glossary

3.6. Security: 13% (8 Questions)

  • Slack’s internal security program is based on the concept of “Defense in Depth”
  • Slack security approach
    1. Encryption at rest and in transit
    2. Network security and server hardening
    3. Administrative access control
    4. System monitoring, logging and alerting
    5. Endpoint security
    6. Data retention and disposal
    7. Disaster recovery and business continuity plan
    8. External validation
  • Enterprise Mobility Management (EMM) – gives organizations control over how their company data is used and accessed on mobile devices
  • Security features for devices that aren’t managed by EMM
    1. Secondary authentication
    2. Session management
    3. Block message copying and file downloads
    4. Default browser control
    5. Block jailbroken or rooted devices
  • When EMM is enabled Admins can:
    • Prevent unmanaged devices from accessing your Slack organization.
    • Prevent copying/pasting content from Slack into another mobile application.
    • Enforce additional device policies through integration with your deployed EMM solution.
    • Dedicated EMM mobile application.
    • Require an EMM verification for (a) all users, (b) everyone except guests, or (c) optional for team members.
    • Ensure that members can only access approved corporate workspaces in the Slack for EMM app.
  • Data Protection tools
    1. Enterprise Key Management
    2. Data Loss Prevention
    3. Audit logs
    4. Grid workspace discovery
    5. App and integration management
  • DLP solutions utilize Slack’s Discovery API
  • Data exported via the Discovery API comes in JSON format
  • eDiscovery apps pull messages and files from Slack, and store the information in third-party data warehouses
  • Information governance tools
    1. Global retention policies
    2. Data exports
    3. eDiscovery
    4. Custom terms of service
  • Retention does not apply to messages in deleted channels. If you delete a channel, messages and revisions will be permanently deleted, regardless of your workspace retention settings.
  • If a retention policy has been set at the org level, workspace owners won’t be able to adjust message retention settings for their workspace(s).

3.7 Solving for Success: 9% (5 Questions)

  • People analytics provides data-backed insight into what is working well and what needs improvement at your organization
  • Data insights help you create a business case for strategic interventions, enablement or policies
  • Slack analytics data can be found in three locations:
    1. Workspace analytics dashboard
    2. Org analytics dashboard
    3. Message activity analytics
  • Slack operating model
    • People
    • Processes
    • Enablement

4. Additional Slack Certification Resources

Slack Certified Admin Certification

All the best for your Slack Certified Admin exam preparation!

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2 thoughts on “How to Pass Slack Certified Admin Exam?”

  1. Thanks for these regular updates and insights.
    Is this prep course available for free somewhere ?
    And how long does it take to prepare(in terms of hours) for slack ?

    1. There is a promotion going on right now where Salesforce partners can get free training course and certification vouchers! If you are working for a Salesforce Partner please contact your company POC for further details. The course takes about 8-10 hours.

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