Salesforce Sales Cloud Interview Questions & Answers.
Q1. What is Salesforce Sales Cloud?
Salesforce Sales Cloud is the sales automation software available as part of Salesforce CRM. Some of the key features of Sales Cloud are:
- Lead Management – Track your leads from click to close, while continually optimising your campaigns across every channel.
- Account and Contact Management – Have a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
- Opportunity Management – Get a complete view of your team’s deals, see stage, products, competition, quotes, and more.
- Pipeline and Forecast Management – Keep a real-time view into the health of your business. Stay up to speed on your team’s pipeline. Improve forecast accuracy.
Q2. What are Leads?
Leads are people who are interested in your product and service. Leads are your prospects who’ve expressed interest in your product, but you haven’t yet qualified to buy.
Q3. What are Opportunities?
Opportunities are deals in progress. Opportunity records track details about deals, including which accounts they’re for, who the players are, and the amount of potential sales.
Q4. What are Products?
Products are a base catalog of all the items and services you sell and their standard prices.
Q5. What are Price Books?
Price books track the prices of products and services that your company offers to customers. Price Books let you create a custom collection of products with associated list prices for specific uses.
- The Standard Price Book is the master list of all your products and their default standard prices. Salesforce creates the standard price book when you start creating product records. It includes all your products and their standard prices regardless of any custom price books that include those products.
- A Custom Price Book is a separate list of products with custom prices, called list prices. Custom price books are ideal for offering products at different prices to different market segments, regions, or other subsets of your customers. Create a separate price book for each set of customers that you want to address.
A price book entry is a product with its price as listed in a price book. Each price book entry specifies a currency for the price.
- Standard Price Book Entries are the default (standard) prices for the products and services in the standard price book. When you create a product record, Salesforce creates a standard price book entry. You can mark the standard price book entry as active or inactive, depending, for example, on whether you intend to start selling the product right away.
- Custom Price Book entries are the custom (list) prices for the products and services in your custom price books. Custom price book entries can be created only for products with active standard price book entries.
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Q6. What are Product Schedules?
Product schedules are used to determine the payment and delivery cycles for products that are paid or delivered over time.
- A Quality Schedule determines when a product is delivered.
- A Revenue Schedule determines when a product is paid for.
- A Default Schedule is associated with a specific product in a specific price book. Every time the product is added to an opportunity, the default schedule is used. You can override the default schedules on any opportunity.
Q7. What are Quotes?
Quotes in Salesforce represent the proposed prices of your company’s products and services. You can create a quote from an opportunity and its products. Each opportunity can have multiple associated quotes, and any one of them can be synced with the opportunity. When a quote and an opportunity are synced, any change to line items in the quote syncs with products on the opportunity, and vice versa.
Q8. What are Quote Templates?
Quote templates let you customize the way your sales reps quote your company’s products and services. Sales reps can select standard or customized quote templates from their quote records, generate quote PDFs, and email them to customers.
Q9. What is a Contract?
A contract is a written agreement between parties. Companies use contracts to define the terms for doing business with other companies.
Q10. What is an Order?
An Order is an agreement between a company and a customer to provision services or deliver products with a known quantity, price, and date.
