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How to Pass Salesforce Financial Services Cloud Accredited Professional Exam?

How to Pass Salesforce Financial Services (FSC) Cloud Accredited Professional Exam?

1. What is Salesforce Financial Services Cloud?

The Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) exam is intended for individuals who have the knowledge, skills, and experience with implementing the Salesforce Financial Services Cloud solution with an industry-specific data model.

Salesforce Financial Service Cloud (FSC) is industry specific offering from Salesforce with out of the box workflows and data model specific to following three Financial Services verticals:

Wealth and Asset management
Private Banks
Registered Investment Advisors
BankingB2B
B2C
InsuranceLife and Annuities
Property & Casualty

2. About the Salesforce Financial Services Cloud Accredited Professional Exam

contentContent55 multiple-choice/multiple-select questions
durationTime allotted75 minutes
bulls eyePassing score55% (31 out of 55 questions)
price tagExam FeeUSD 150 plus applicable taxes
retryRetake FeeUSD 150 plus applicable taxes
optionsPrerequisiteNone
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3. Exam Outline

TopicWeightingQuestions
Discovery

● Given a scenario in which a customer wants a Financial Services Cloud (FSC) solution, document the business needs, value, and vision of the customer to support their desired business outcomes.

● Given a set of existing business processes and flows, understand the current state of business architecture and determine how to leverage FSC capabilities.

● Given the business needs of a customer, identify different business processes and outline encompassing system flows based on the existing environment.
12%7 Questions
Define/Design

● Given a set of requirements, identify the relationships, objects, and record types needed to meet the business requirements using the FSC data model.

● Given the business processes/requirements for FSC, determine how to create the solution design utilizing the FSC industry best practices and FSC modules.

● Given the business requirements, design the future state business processes.

● Given the business requirements, architecture, and business processes, determine the appropriate organizational security and data access considerations.

● Given a customer’s hierarchical structure and geographic locations, determine the need for and configure the territory management hierarchy, multi-currency, and multi-language features in FSC.

● Given a set of user stories, assist with product backlog priority, dependency, and size to align them to respective sprints.

● Given the customer data requirements, create a data migration strategy considering the legacy and future state system landscape to ensure accuracy and referential integrity in data loads.
36%20 Questions
Delivery

● Based on the final design for a project, perform the necessary steps for the initial FSC setup.

● Based on the final design for a project, provision users and set up user interfaces and permissions.

● Given a customer’s sharing and security requirements, develop the appropriate FSC sharing rules to deploy.

● Based on the final design for a project, configure the required objects and fields.

● Based on the final design for a project, configure all fields needed for integration mapping and configure any integration users.

● Based on information gathered from the user story, build reports and dashboards based on the defined Success Criteria.

● Based on the final design for a project, understand how and when to leverage Salesforce Automation tools (Flow, OmniStudio, etc.).

● Based on the final design for a project, configure Actionable Relationship Center (ARC), Householding, and Rollups.

● Based on the final design for the project, configure the Lead object, build any queues, and create assignments.
51%28 Questions
Financial Services Cloud Accredited Professional Exam Outline

4. Salesforce Financial Service Cloud Accredited Professional Exam Study Course

Financial Services Cloud Accredited Professional Exam curriculum is available on Partner Learning Camp. Please refer to Accredited Professional Partner Community Page for details.

5. Financial Services Cloud Specialist Superbadge

Although it is not mandatory it is highly recommended to complete the Financial Services Cloud Specialist Superbadge as part the the preparation for the Salesforce Financial Services Cloud Accredited Professional Exam.

6. Important Topics for Financial Service Cloud Accredited Professional Exam

Financial Services
  • Key Financial Services Business Challenges
    • Regulatory Compliance
    • Customer Loyalty Crisis
    • Rise of Tech-Savvy Competitors
    • Isolated Data and Outdated Systems
  • Key Financial Service Could Features
    • Financial Services Data Model and Console
    • Relationship Builder and Map
    • Person and Business Accounts
    • Financial Account Data and Rollups
    • Cases and Alerts
    • Action Plans
    • Intelligent Needs-Based Referrals
    • Surveys
  • After switching from individual data model to person accounts:
    • Use the Activities Lightning component, not the Client Activities component, to display the activity timeline for a person account.
    • Use the standard Chatter Feed component, not the Client Collaborate component, for collaboration.
  • Household – Account Record Type, only Person Accounts can be added as members of Household, it’s a type of Group
  • Groups – Type of Account record to represent a collection of Individuals or Businesses related for a specific purpose, modeled through Account Contact Relationship Object. Financials only roll-up to the primary Group
  • Roles in Group
  • Every Person Account can have only one Primary Group and every Group can have only one Primary Member
  • Relationships Mapping
    • Account – Contact Relationship (ACR) – standard object defines relationship between person and business
    • Account – Account Relationship (AAR) – custom object defines relationship between businesses
    • Contact – Contact Relationship (CCR) – custom object defiles relationship between two people people
    • Reciprocal Role – custom object defines patterns on social interaction such as Husband & Wife
  • What are the OOB options for the Relationship Mappings
  • How to solution relationships where company has multiple subsidiaries
  • How to solution relationships where a company is owned by more than one people, companies or both
  • How to solution relationships when a Parent and Children open a joint Saving Account
  • FSC Objects
    • Financial Account
    • Financial Account Transaction
    • Financial Account Role
    • Charges and Fees
    • Card
    • Financial Holding
    • Securities
    • Billing Statement
    • Assets and Liabilities
    • Revenue
  • KYC Objects
    • Identification Document
    • Education
    • Employment
    • Financial Goal
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Salesforce Financial Services Cloud Managed Package Data Model
Financial Services Cloud Managed Package Data Model
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16 thoughts on “How to Pass Salesforce Financial Services Cloud Accredited Professional Exam?”

  1. How to Solution Relationships – “Different type of scenarios” mentioned above. Do you have any suggested links where we can get the best solutions for those?

  2. Hi Dinesh,

    Do you have any advice/links for what to cover for the sections:

    1) Financial Services Cloud Administration & Implementation Best Practice
    2) Flows

    I did the Partner Learning Camp course but these were not covered in the syllabus.

    What kind of questions come up for these areas?

  3. Hi Dinesh. Very insightful. With the PLC materials, trailhead and notes above, I passed last week . Question how long does it typically take to get the certificate via email

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