How to Pass Salesforce Financial Services (FSC) Cloud Accredited Professional Exam?
1. What is Salesforce Financial Services Cloud?
The Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) exam is intended for individuals who have the knowledge, skills, and experience with implementing the Salesforce Financial Services Cloud solution with an industry-specific data model.
Salesforce Financial Service Cloud (FSC) is industry specific offering from Salesforce with out of the box workflows and data model specific to following three Financial Services verticals:
| Wealth and Asset management | Private Banks Registered Investment Advisors |
| Banking | B2B B2C |
| Insurance | Life and Annuities Property & Casualty |
2. About the Salesforce Financial Services Cloud Accredited Professional Exam
 | Content | 55 multiple-choice/multiple-select questions |
 | Time allotted | 75 minutes |
 | Passing score | 55% (31 out of 55 questions) |
 | Exam Fee | USD 150 plus applicable taxes |
 | Retake Fee | USD 150 plus applicable taxes |
 | Prerequisite | None |
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3. Exam Outline
| Topic | Weighting | Questions |
|---|---|---|
| Discovery ● Given a scenario in which a customer wants a Financial Services Cloud (FSC) solution, document the business needs, value, and vision of the customer to support their desired business outcomes. ● Given a set of existing business processes and flows, understand the current state of business architecture and determine how to leverage FSC capabilities. ● Given the business needs of a customer, identify different business processes and outline encompassing system flows based on the existing environment. | 12% | 7 Questions |
| Define/Design ● Given a set of requirements, identify the relationships, objects, and record types needed to meet the business requirements using the FSC data model. ● Given the business processes/requirements for FSC, determine how to create the solution design utilizing the FSC industry best practices and FSC modules. ● Given the business requirements, design the future state business processes. ● Given the business requirements, architecture, and business processes, determine the appropriate organizational security and data access considerations. ● Given a customer’s hierarchical structure and geographic locations, determine the need for and configure the territory management hierarchy, multi-currency, and multi-language features in FSC. ● Given a set of user stories, assist with product backlog priority, dependency, and size to align them to respective sprints. ● Given the customer data requirements, create a data migration strategy considering the legacy and future state system landscape to ensure accuracy and referential integrity in data loads. | 36% | 20 Questions |
| Delivery ● Based on the final design for a project, perform the necessary steps for the initial FSC setup. ● Based on the final design for a project, provision users and set up user interfaces and permissions. ● Given a customer’s sharing and security requirements, develop the appropriate FSC sharing rules to deploy. ● Based on the final design for a project, configure the required objects and fields. ● Based on the final design for a project, configure all fields needed for integration mapping and configure any integration users. ● Based on information gathered from the user story, build reports and dashboards based on the defined Success Criteria. ● Based on the final design for a project, understand how and when to leverage Salesforce Automation tools (Flow, OmniStudio, etc.). ● Based on the final design for a project, configure Actionable Relationship Center (ARC), Householding, and Rollups. ● Based on the final design for the project, configure the Lead object, build any queues, and create assignments. | 51% | 28 Questions |
4. Salesforce Financial Service Cloud Accredited Professional Exam Study Course
Financial Services Cloud Accredited Professional Exam curriculum is available on Partner Learning Camp. Please refer to Accredited Professional Partner Community Page for details.
5. Financial Services Cloud Specialist Superbadge
Although it is not mandatory it is highly recommended to complete the Financial Services Cloud Specialist Superbadge as part the the preparation for the Salesforce Financial Services Cloud Accredited Professional Exam.
6. Important Topics for Financial Service Cloud Accredited Professional Exam
- Key Financial Services Business Challenges
- Regulatory Compliance
- Customer Loyalty Crisis
- Rise of Tech-Savvy Competitors
- Isolated Data and Outdated Systems
- Key Financial Service Could Features
- Financial Services Data Model and Console
- Relationship Builder and Map
- Person and Business Accounts
- Financial Account Data and Rollups
- Cases and Alerts
- Action Plans
- Intelligent Needs-Based Referrals
- Surveys
- Financial Services Cloud is only available in Lightning Edition (Professional, Enterprise & Unlimited Edition)
- Financial Service Cloud supports upto 70M records at rest & 5M Financial Accounts Rollup Summary calculations
- What is Person Account
- Person Account Vs Individual Account
- How to switch from Person Account to Individual Account and vice versa
- What are the limitations of using Person Account
- After switching from individual data model to person accounts:
- Use the Activities Lightning component, not the Client Activities component, to display the activity timeline for a person account.
- Use the standard Chatter Feed component, not the Client Collaborate component, for collaboration.
- Household – Account Record Type, only Person Accounts can be added as members of Household, it’s a type of Group
- Groups – Type of Account record to represent a collection of Individuals or Businesses related for a specific purpose, modeled through Account Contact Relationship Object. Financials only roll-up to the primary Group
- Roles in Group
- Every Person Account can have only one Primary Group and every Group can have only one Primary Member
- Relationships Mapping
- Account – Contact Relationship (ACR) – standard object defines relationship between person and business
- Account – Account Relationship (AAR) – custom object defines relationship between businesses
- Contact – Contact Relationship (CCR) – custom object defiles relationship between two people people
- Reciprocal Role – custom object defines patterns on social interaction such as Husband & Wife
- What are the OOB options for the Relationship Mappings
- How to solution relationships where company has multiple subsidiaries
- How to solution relationships where a company is owned by more than one people, companies or both
- How to solution relationships when a Parent and Children open a joint Saving Account
- FSC Objects
- Financial Account
- Financial Account Transaction
- Financial Account Role
- Charges and Fees
- Card
- Financial Holding
- Securities
- Billing Statement
- Assets and Liabilities
- Revenue
- KYC Objects
- Identification Document
- Education
- Employment
- Financial Goal
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