How to Pass Salesforce Health Cloud Accredited Professional Exam
1. About the Salesforce Health Cloud Accredited Professional Exam
The Salesforce Health Cloud Accredited Professional exam is intended for an individual who has broad knowledge of the Health Cloud platform and its capabilities, understands Health Cloud terminology, and can troubleshoot and solve basic platform issues.
 | Content | 60 multiple-choice/multiple-select questions |
 | Time allotted | 90 minutes |
 | Passing score | 63% (38 out of 60 questions) |
 | Exam Fee | USD 150 plus applicable taxes |
 | Retake Fee | USD 75 plus applicable taxes |
 | Prerequisite | None |
2. Exam Outline
| Topics | Weighting | Questions |
|---|---|---|
| Health Cloud Basic Setup | 21% | 14 |
| Security | 5% | 3 |
| Care Management (Care Coordination) | 12% | 7 |
| Care Programs (Patient Services) | 10% | 6 |
| Providers | 12% | 7 |
| Interoperability / Integration | 12% | 7 |
| Utilization Management / Persona Payer | 12% | 7 |
| Intelligent Sales / Med Device | 6% | 3 |
| Migration / Migrating to Health Cloud | 10% | 6 |
3. Salesforce Health Cloud Accredited Professional Exam Study Course
Accredited Professional Exam curriculum is available on Salesforce Partner Learning Camp. Please refer to Accredited Professional Partner Community Page for details.
4. Health Cloud Superbadge
5. Important Topics for Salesforce Health Cloud Accredited Professional Exam
5.1 Health Cloud Basic Setup (14 Questions)
- Household Data Model
- Clinical Data Model
- Health Insurance and Claims Data Model
- Care Program Data Model
- Social Determinants of Health Data Model
- Provider Data Model
- Utilization Management Data Model
- The Clinical Data Model and FHIR
- To be able to access Health Cloud, every user must have two permissions.
- Health Cloud Permission Set License (PSL)
- Health Cloud Platform PSL
- Optionally, you can assign the Analytics Platform PSL if you plan to use CRM Analytics for Healthcare.
- The Lightning Console app for Health Cloud allows you to view multiple records and their related records on the same screen.
- To access and use a Lightning console app, users must have the Lightning Console User permission, and their profile must be added to the Lightning console app.
5.2 Security (3 Questions)
- Shield
- Data Mask
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5.3 Care Management (Care Coordination) (7 Questions)
- Care plans are practical, actionable steps to support the health of a patient. Care plans consist of problems, goals, tasks, and care teams.
- Problem: A problem is a clinical or nonclinical health issue identified as a priority for the patient. It can be a specific diagnosis identified by a care professional or a lab test.
- Goal: A health goal represents a targeted outcome to be achieved by the patient in order to overcome the problem. A patient can have more than one goal associated with a problem.
- Task: A task is the primary driver of a care plan. Tasks denote a measurable action toward a goal. They help track the progress of the activities associated with a problem.
- Care team: A care team is the support hub of a patient’s community. It consists of individuals and professionals who work together to improve the patient’s health.
- Care plan templates are standardized care plans with a list of actions tailored to a patient’s specific health needs.
- Care plan template are useful because:
- They standardize the workflow and ensure integrated care.
- They save time and minimize effort.
- They personalize the experience for the patient.
- They increase patient engagement, thus leading to stronger relationships with the patient.
