Q15. What ethical considerations should be taken into account when using generative AI in CRM?
A. None, as AI is inherently ethical
B. Data privacy, bias, and transparency
C. Making all customer interactions completely automated
Answer
B
Q15. What ethical considerations should be taken into account when using generative AI in CRM?
A. None, as AI is inherently ethical
B. Data privacy, bias, and transparency
C. Making all customer interactions completely automated
B
Thank you, Dinesh Yadav, for the questions.
Thank you Dinesh Yadav for helping me preparing AI associate certification. I really appreciate your effort helping the society.