Q13. What is the primary benefit of using generative AI in CRM for customer support?
A. Generating more marketing emails
B. Reducing the need for human customer support agents
C. Increasing customer wait times
Answer
B
Q13. What is the primary benefit of using generative AI in CRM for customer support?
A. Generating more marketing emails
B. Reducing the need for human customer support agents
C. Increasing customer wait times
B
Thank you Dinesh Yadav for helping me preparing AI associate certification. I really appreciate your effort helping the society.