How to Pass Salesforce Certified User Experience (UX) Designer Exam?
1. About the Salesforce User Experience (UX) Designer Exam
The Salesforce Certified User Experience (UX) Designer exam is for candidates who are aspiring or experienced designers wanting to build and design solutions on the Salesforce Platform and should have a baseline knowledge of how to problem-solve and design using core UX concepts, and be able to deliver those experiences using the Salesforce Platform’s core features.
Context: Go to the users’ environments to understand the context of their actions. In this case, you probably want to visit your users at their desks, rather than in your office or a conference room
Partnership: Develop a master-apprentice relationship with your participant to better understand them, their tasks, and the environment they work in. Immerse yourself in your users’ work by performing the tasks they do, the way they do it. For example, taking customer calls or resolving support tickets
Interpretation: Interpret your observations with the participant. Verify that your assumptions and conclusions are correct
Focus: Develop an observation guide (that is, a list of behaviours, tasks, and/or areas to observe and questions to ask) to keep you focused on the subject of interest or inquiry
Get permission to record—If you want to record the conversation, whether voice or video, get approval from the interviewee first
Keep things informal and human—Engage your participants as you would a friendly neighbour. Picture them as the world expert on their unique perspective. Focus on understanding what makes them tick and how they conceive of what they’re trying to accomplish
Ask open-ended questions—Avoid “yes” or “no” questions based on your assumptions. Open-ended questions get participants talking. And just as Newton’s First Law would predict, after you get a person talking, they tend to keep talking
Practice active listening—Stay in the present moment rather than trying to analyze during the interview. You have time to analyze when you listen to the recording or watch the video later
Ask why—Listen closely for vague or general answers and immediately follow up by asking participants to explain more
The Hawthorne Effect – refers to a type of reactivity in which individuals modify an aspect of their behavior in response to their awareness of being observed
Color Contrast – According to the Web Content Accessibility Guidelines (WCAG) 2.0, the contrast ratio between text and a text’s background should be at least 4.5 to 1. If the font is at least 24 px or 19 px bold, the minimum drops to 3 to 1
Flashing or blinking – Avoid any animations that flash or blink more than 3 times per second
Longer than 5 seconds – Any animations that last longer, or repeat for longer than 5 seconds must include a way to pause or stop the animation