Q21. What is the primary goal of incorporating AI into Salesforce?
A. To reduce customer engagement
B. To enhance customer relationship management
C. To eliminate the need for human agents
Answer
B
Q22. Which Salesforce product leverages AI to provide insights and recommendations to sales and service teams?
A. Salesforce Analytics
B. Salesforce Marketing Cloud
C. Salesforce Einstein
Answer
C
Q23. What is the purpose of Salesforce Einstein Discovery?
A. To create advanced AI models from scratch
B. To predict customer behavior based on historical data
C. To automate email marketing campaigns
Answer
B
Q24. In Salesforce, what is the primary function of the Einstein Prediction Builder?
A. To forecast future sales opportunities
B. To categorize customer support tickets
C. To design email templates
Answer
A
Q25. What is the key benefit of using Salesforce Einstein for predictive analytics in marketing?
A. Reducing the need for marketing teams
B. Improving lead conversion rates and campaign effectiveness
C. Automatically sending emails to all leads
Answer
B
Thank you, Dinesh Yadav, for the questions.
Thank you Dinesh Yadav for helping me preparing AI associate certification. I really appreciate your effort helping the society.