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How to Pass Slack Certified Consultant Exam

How to Pass Slack Certified Consultant Exam

1. About the Slack Certified Consultant Exam

Slack Certified Consultant exam evaluates the knowledge and skills necessary to implement Slack.

contentContent60 multiple-choice/multiple-select questions
durationTime allotted90 minutes
bulls eyePassing score66% (40 out of 60 questions)
price tagExam FeeUSD 100 plus applicable taxes
retryRetake FeeOne additional exam retake at no additional cost

For an up-to-date information about the Slack Admin certification please refer the official exam guide.

2. Slack Certified Consultant Exam Outline

 Delivery and Migration (17%)

  • Understand Slack delivery best practices.
  • Define roles and responsibilities between Slack, Partner, and client on an engagement.
  • Understand the end to end migration process and gain ability to lead client migrations.
  • Plan and complete pre-migration activities (scheduling, user clean up, comms, etc.).
  • Execute a migration (migration status, migration issues, coordination with the client and Slack).

Discovery (10%)

  • Articulate the value of Slack. 
  • Research background information on the client’s organization and the ways they are currently working.
  • Ask thoughtful questions about existing Slack experience and future goals.
  • Finalize vision statement and success metrics for engaging Slack Services.
  • Ask thoughtful questions about existing Slack security and policies as well as desired future state.

Grid Design (15%)

  • Leverage discovery outputs to inform initial grid design recommendations.
  • Understand grid design best practices
  • Design and articulate feasible grid design options for your client.
  • Support grid design final sign-off.

Policies and Settings (22%)

  • Enable org and workspaces stakeholders to align and agree on settings.
  • Understand the administrative roles within Slack and their permissions for Slack settings. 
  • Enable Org and Workspace Owners to use analytics dashboard.
  • Provide guidance and requisite setup of identity management settings in Slack.
  • Guide clients through key org level security settings.
  • Understand Slack compliance capabilities.
  • Recommend launch configuration for clients’ channel management settings.
  • Explain Slack Connect configuration settings for your client’s needs.
  • Provide guidance on app approval and the recommended settings.

Channel Strategy (10%)

  • Articulate channel basics and best practices.
  • Educate client on the purpose and importance of a channel naming convention.
  • Introduce Slack use cases to client.
  • Educate client on Slack workflows (onboarding workflow, stand up workflow).

Governance Structure (Owner and Admin Roles) (8%)

  • Identify the governance team and help assign roles.
  • Facilitate admin support model discussions (for example: request/help/approvals process flows).
  • Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack.

Learning and Enablement (18%)

  • Provide an overview of the Slack experiential learning approach.
  • Design a tailored curriculum and create a learning plan for the client’s admins.
  • Design a tailored curriculum and create a learning plan for client’s users.
  • Create learning materials to support Slack learning curriculum.
  • Prepare an experiential learning environment for live formats.
  • Facilitate and execute Slack learning curriculum.
  • Troubleshoot common Slack issues for users.
  • Recommend a Slack rollout communication plan and enable the client to execute the plan.

3. Important Topics for the Slack Certified Consultant Exam

3.1 Delivery and Migration 17% (10 Questions)

  • The key areas of the statement of work  (SOW)
    • Executor of the SOW
    • Engagement objectives
    • Project deliverables
    • Client obligations and project assumptions
  • Slack project phases
    • Prepare
    • Understand
    • Design
    • Launch
    • Transition
  • Slack work streams
    • Delivery – Responsible for managing project governance and progress to make sure the work is delivered on time and within budget.
    • Experience – Responsible for leading the experience design of the Slack launch and strategizing how Slack should be governed longterm to maintain a productive user experience.
    • Platform – Responsible for platform design and technical set up.
    • Learning & Enablement – Responsible for enabling users and admins in preparation for the launch and overall change strategy for the rollout.
  • Grid migration – The movement of one or more workspaces from the Free, Pro, or Business+ plans to Enterprise Grid.
    • Workspace URLs remain the same and are redirected to the Enterprise Grid Org.  
  • Grid Migration process
Migrates to organization levelRemains at workspace level
User profiles and settingsChannels
Custom profile fieldsChannel content
Direct messagesApp
Custom emojisUser groups
  • Phases of grid migration
    • Hard downtime
    • Open phase (workspace available with limitations)
    • Reindexing
  • Domain claiming is an Enterprise Grid feature that gives Org Primary Owners control over who can create workspaces using their company email address. 
  • Migration checklist
    • The Grid is fully configured.
    • SSO is set up on the org.
    • User emails match SSO.
    • Duplicates are addressed.
    • Roles conflicts are resolved.
    • Migration invitation is accepted.

3.2 Discovery 10% (6 Questions)

  • Slack has architected a Digital HQ around three pillars
    1. Break down silos
    2. Embrace flexibility
    3. Accelerate work
  • Slack offers three paid plans
    • Pro
    • Business+
    • Enterprise Grid
  • Check out Slack’s Plans page for the most up to date information on all of Slack’s plans.
  • Workspace vs Channel
  • Slack services differentiators
    • Domain expertise 
    • Bandwidth
    • Customization
    • Scale
  • Key deliverables on a Slack launch project
    • Grid design workshop
    • Channel strategy session
    • Governance session
    • Communications plan
  • Three primary goals to focus your discovery on
    • Governance
    • Policies & Settings
    • Slack Connect

3.3 Grid Design 15% (9 Questions)

3.4 Policies and Settings 22% (13 Questions)

3.5 Channel Strategy 10% (6 Questions)

3.6 Governance Structure (Owner and Admin Roles) 8% (5 Questions)

3.7 Learning and Enablement 18% (11 Questions)


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