Top Salesforce Experience Cloud Interview Questions for 2024

Salesforce Experience Cloud Interview Questions & Answers

Q11. Explain Experience Cloud Content Management Workspace.

Content Management Workspace can be used to:

Topics Tab – Create a navigation menu and showcase popular topics in your site.
Recommendations Tab – Drive Engagement.

Q12. Explain Experience Cloud Dashboard Workspace.

Dashboard Workspace can be used to view dashboards and reports for your site. The administrator sets up dashboards that display in the Reporting tabs. Monitor activity and take immediate action in your site from the Engagement tab using Insights.

Q13. Explain Experience Cloud Administration Workspace.

Administration Workspace can be used to update the basic setup of your site. Configure preferences, manage membership, and select branding properties to apply. Set up reputation levels and points to reward members for activity in the feed.

Q14. Explain Experience Cloud Guided Setup Workspace.

Guided Setup Workspace walks you through setting up visibility, processes, workflows, record types, layouts, and assignment rules for Salesforce features. Each setup step gives easy-to-follow directions and navigable links to setup pages.

Salesforce Experience Cloud Guided Setup

Q15. How can you enable users to use their Social Sign-on to login to their Salesforce Experience Cloud site?

You can set up the authentication provider for Social sites and add the Social Sign-on component to the login page. Two important steps are:

Create an Authentication Provider
Update the Registration Handler

Q16. How can you tell Customers when there’s too much traffic on your Experience Cloud site?

When your site has higher than usual traffic, customers see the Too Many Requests (TMR) page. The page refreshes every 30 seconds and redirects customers when the site is available. You can customize the page to fit your brand, or use it as is. Find it in the Pages menu in Experience Builder. The TMR page is enabled for sites using enhanced domains and Salesforce’s CDN for Digital Experiences.

The Too Many Requests page is enabled for all sites that use Salesforce’s CDN for Digital Experiences.

Q17. What are Topics in Salesforce Experience Cloud?

Navigational, featured, and content topics are a fantastic way to organize information and content in an Experience Cloud site. Use topics to structure your site’s content or highlight key discussions. You can create topics or use the topics that organically emerge from site member posts.

Site members can keep up-to-date on topics by following them and, optionally, receiving email notifications for topics they follow.

Q18. What is a Sharing Set in Salesforce Experience Cloud?

A sharing set grants site users access to any record associated with an account or contact that matches the user’s account or contact. You can also grant access to records via access mapping in a sharing set. Access mappings support indirect lookups from the user and target record to the account or contact. For example, grant site users access to all cases related to an account that’s identified on the users’ contact records.

Q19. What is a Share Group in Salesforce Experience Cloud?

Share groups allow you to share records owned by high-volume Experience Cloud site users with authenticated internal and external users.

High-volume users are limited-access Experience Cloud site users, intended for orgs with many thousands to millions of external users. Because high-volume users don’t have roles, performance issues associated with role hierarchy calculations are eliminated. Use a share group to share records owned by high-volume site users.

Share groups apply across Experience Cloud sites and are associated with sharing sets.

Q20. What is Account Role Optimization?

If you expect to have a large volume of business accounts with a single Experience Cloud user, we recommend enabling account role optimization (ARO) to ensure the best performance possible. ARO minimizes the number of roles created for users with Customer Community Plus and Partner Community licenses. The fewer roles, the better the performance of your Experience Cloud site.

With ARO enabled for an external role-based user who is the only external role-based user on the account, a shared person role is created and assigned to the user. It rolls up to the account owner. Without ARO, the default number of site roles (1 to 3) is created and assigned to the user. This optimization can replace the need for possibly thousands of account roles.