Salesforce Financial Services Cloud (FSC) Interview Questions & Answers.
Q1. What is Salesforce Financial Services Cloud?
Salesforce Financial Service Cloud (FSC) is industry specific offering from Salesforce with out of the box workflows and data model specific to following three Financial Services verticals:
| Wealth and Asset management | Private Banks Registered Investment Advisors |
| Banking | B2B B2C |
| Insurance | Life and Annuities Property & Casualty |
Q2. What is a Household in Financial Services Cloud?
Q3. What is a Group in Financial Services Cloud?
A group gives insight into a customer’s financial circles, such as a household with its family members and professional connections. A group provides an overall view of its members by rolling up their information.
Q4. What are Roles in a Group?
Q5. What is Relationship Mapping?
Q6. List some of the key Financial Service Cloud Object.
Q7. List some of the key KYC Objects.
Q8. What is Rollup by Lookup?
An Rollup by Lookup (RBL) rule displays summary calculations of financial account information, such as account balances.
Q9. What are Life Events?
Life Events component shows life events for a person account or contact.
Q10. What are Business Milestones?
Business Milestones component shows business milestones for a business account.
Salesforce Financial Services Cloud Interview Questions & Answers
Q11. What is a Financial Goal?
A person’s financial goal, such as retirement or home purchase.
Q12. What are Action Plans?
Q13. What is a document checklist?
Q14. Explain Leads and Referrals in Financial Services Cloud.
Q15. What is Actionable Relationship Center (ARC) ?
Q16. Compare Household Relationship Map and Actionable Relationship Center
| Household Relationship Map | Actionable Relationship Center |
|---|---|
| Single view of relationship Create Relationship Gain quick context on a Customer Complex Group Builder | View multiple layer of relationship View and modify record details Identify Opportunity Simpler Relationship Modals |
Q17. Explain Compliant Data Sharing.
Additional Resources
- Financial Services Cloud Administrator Guide
- Trailhead Trail: Inspire Customer Loyalty with Financial Services Cloud
This article will be updated soon, please come back for more Salesforce Financial Services Cloud (FSC) Interview Questions and Answers!
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