Top Salesforce Education Cloud Interview Questions and Answers in 2024.
Q1. What is Salesforce Education Cloud?
Salesforce Education Cloud is a set of solutions and products to empower education institutions with the technology needed to manage the entire K-20 student lifecycle.
Q2. What is Education Data Architecture (EDA)?
Education Data Architecture (EDA) is a community-driven data architecture designed to help educational institutions use Salesforce out-of-the-box. It provides a core and common data model that supports the entire K-20 student journey. It’s an open source architecture—anyone can view the source code in GitHub.
Q3. What is Admissions Connect?
Admissions Connect is a recruiting and admissions tool that streamlines application review, drives applicant engagement and facilitates collaboration across team
Q4. Explain some of the key EDA objects.
The below table describes some of the key EDA objects for interview perspective.
| Object | Description |
|---|---|
| Address | Address information for an Account or Contact. Allows for multiple and seasonal addresses |
| Application | Track information about a prospective student’s application to your institution, from submittal through decision |
| Test | An instance of a student taking a test |
| Test Score | The score on a section of a specific test or a composite score |
| Term | A period of the academic year when your institution is in session. For example, semester, trimester, or quarter |
| Course | Academic course offered by a Department or School |
| Course Offering | Joins a Course and a Term to store information about a specific occurrence of a Course |
| Course Connection | Connection between a Contact (either a student or faculty) and a Course Offering (specific occurrence of a Course) |
| Program Enrollments | Track a contact’s connection to an academic program. |
| Time Block | The specific Time Block associated with this Course Offering. Only use Time Block on a Course Offering if you don’t expect to use the Course Offering Schedule object, which tracks the same kind of data. Use one or the other, not both. |
| Term Grade | Stores student grades for a specific grading period within a Term |
| Behavior Involvement | Stores information about the people involved in a Case that represents a behavior event |
| Behavior Response | Stores information about the response to a behavior event |
| Program Plan | Links Courses to an Academic Program to create a path for students to follow. An Academic Program can list multiple Courses, and a Course can be associated with multiple Academic Programs |
| Attendance Event | Stores information about a student’s attendance |
| Relationships | The relationship between two Contacts |
| Affiliations | The relationship between a Contact and an Organization |
| Attribute | A characteristic of or a credential held by the associated Contact. For example, an Attribute record with a Credential record type can indicate that a faculty member has a Multiple Subject Teaching Credential |
| Trigger Handler | Stores which classes to run, in what order, and for which users, in response to DML performed on an object |
Q5. What is Affiliated Account?
An affiliated Account represents an organizational entity that a Contact is affiliated with, such as a department or an academic program that it administers, a sports team, or a business that partners with your institution.
Salesforce Education Cloud Interview Questions and Answers
Q6. What is a Container Account?
A container Account is either a Household Account that contains a group of Contacts, or an Administrative Account that contains just a single Contact.
Q7. What are various Account Record Types in Education Cloud?
The below table list key Account Record Types in Education Cloud
| Container Account Record Types | Affiliated Account Record Types |
|---|---|
| Administrative | University Department |
| Household Account | Academic Program |
| Business Organization | |
| Educational Institution | |
| Sports Organization |
Q8. What is Administrative Account?
An Administrative is an Account-level representation of a Contact (generally a student), in a 1-to-1 relationship. An Administrative Account contains one and only one Contact.
Q9. What is a Household Account?
A Household Account is a household that a student Contact belongs to. Household Accounts typically contain multiple Contacts besides the student.
Q10. What is a Relationship in Education Cloud?
In Salesforce Education Cloud Relationship represents a connection between two Contacts.
Q11. What is an Affiliation in Education Cloud?
In Salesforce Education Cloud Affiliation represents an affiliation between a Contact and an Account.
Q12. What is Table-Driven Trigger Management (TDTM)?
Table-Driven Trigger Management (TDTM) is a tool you can use to manage apex triggers. TDTM lets you:
- Disable specific pieces of code
- Build your own custom code that works in conjunction with EDA
- Control the order in which the code executes
Q13. What is EDA Readiness Initiative on the Salesforce AppExchange?
The EDA Readiness Initiative is a free, tiered initiative that ISV partners can join to illustrate they are adhering to the guidelines provided by Salesforce.org. To join, partners must: Be under contract, having a signed distribution agreement with Salesforce.com
An EDA Ready AppExchange application meets the requirements for the EDA Ready designation as self-certified by the ISV partner if:
- Its Data Model is compatible with EDA
- It successfully installs in an org with EDA
- It is API Compatible with EDA
- It is publicly listed on the AppExchange and Lightning Ready
A Powered by EDA AppExchange app meets the requirements as self-certified by the ISV partner in that the app:
- Is “EDA Ready”
- Builds upon EDA’s data model
- Supports Table Driven Trigger Management (TDTM)
Q14. What is Salesforce.org Open Source Commons Program?
The Salesforce.org Open Source Commons Program provides access to useful, compatible, and sustainable community-driven, open source solutions for Education Cloud customers and partners
Q15. What is Salesforce Pro Bono Program?
The Salesforce Pro Bono Program matches higher education institutions with Salesforce professionals to maximize their Salesforce implementation
Q16. What is Salesforce.org Elevate?
Salesforce.org Elevate gives you the building blocks to integrate your Salesforce org with our online donation platform for a smooth donor experience and streamlined back-end tasks for your staff
Q17. What is Accounting Subledger?
Accounting Subledger is a finance product inside of Salesforce that connects to your organization’s finance products outside of Salesforce. A Subledger is a detailed list of transactions that rolls up into your accounting system’s general ledger, or main accounting record.
Q18. What is Student Success Hub?
Student Success Hub (formerly known as Advisor Link) is a managed package built on Education Data Architecture (EDA) built to support the whole student, visualize progress, intervene collaboratively, and measure outcomes.
Q19. What is Pathways?
Pathways is a degree planning tool that gives students and advisors the chance to collaborate on planning with the help of a visual aid.
Q20. What is the recommended sequence for importing data in Education Cloud?
In Education Cloud, it is recommended to import data in following sequence:
- Import General School Information
- Import Curriculum Information
- Import Student Information
- Import Suspect (Prospect/Lead) Information
Additional Resources
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