Salesforce Testing Interview Questions & Answers

Salesforce Testing Interview Questions & Answers.

Q1. What is Salesforce Testing?

Salesforce testing is the process of verifying a Salesforce customization and configuration with the purpose of identifying any errors, gaps or missing requirements versus the actual requirement. Testing is important to make sure that the delivered functionality meets the user requirement. Testing helps to identify and fixe any possible bugs in the application before it goes live.

Q2. Explain Salesforce Testing Life Cycle.

There are five stages of Salesforce Testing Life Cycle:

Requirement Gathering – Understand the business requirements of the application being built.
Test Planning – Define test strategy, objectives and test plan
Test Environment Setup – Get access to a Salesforce sandbox and setup test data.
Test Execution – Execute the test cases and document any bugs identified.
Test Closure – Document test summary once all test cases has been executed and identified defects fixed.

Q3. What is Salesforce Functional Testing?

Functional Testing tests whether the application being developed meets the functional requirements captured in the requirement document or User Stories. Functional Testing can be divided into following components:

Unit Testing – Individual units of code and configurations are testing to determine whether they meeting the expected requirement.
Integration Testing – Individual modules are combined and tested as a group.
System Testing – End to end testing of complete integrated system to evaluate systems compliance with the specified requirements.
User Acceptance Testing – Testing performed by end user or customers.

Q4. What is Salesforce Non-Functional Testing?

Non-Functional Testing evaluates the performance, usability and reliability of the application. Non-Functional Testing can be divided into following components.

Performance – Testing to determine how a system performs in terms of responsiveness and stability under a particular workload.
Security – Testing intended to reveal flaws in the security mechanisms of an information system that protect data and maintain functionality as intended
Usability – Testing to evaluate how easy is it to use the application from end user perspective.
Compatibility – Testing to ensure the application’s compatibility with different computing environment.

Q5. What is Salesforce Manual Testing?

Manual testing is the process of manually testing Salesforce applications for defects. It requires a tester to play the role of an end user where they use most of the Salesforce application’s features to ensure correct behavior.

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Q6. What is Salesforce Automation Testing?

Automation testing is the process of testing Salesforce application using automation testing tools such as Selenium, Quick Test Professional (QTP) or scripts. There are many approaches to test automation two of the popular ones are:

Graphical User Interface (GUI) Testing – A testing framework that generates user interface events such as keystrokes and mouse clicks, and observes the changes that result in the user interface, to validate that the observable behavior of the program is correct.
Application Programming Interface (API) based Testing – A testing framework that uses a programming interface to the application to validate the behaviour under test. Typically API driven testing bypasses application user interface altogether.

As a Salesforce tester, I would recommend automation testing over manual testing in the following situations:

Repetitive testing: When there is a need to perform repetitive testing, automation testing is recommended. For example, if you have to test the same scenario multiple times, automated testing can save time and effort.
Large-scale testing: When you need to test a large volume of data or complex test cases, automation testing can be more efficient and effective than manual testing.
Regression testing: When you need to perform regression testing, which involves testing existing features and functionality after changes or updates have been made, automation testing can help speed up the process and ensure that all existing functionality is working as expected.
Load and performance testing: When you need to test the performance and scalability of the system under different loads and user scenarios, automation testing can help simulate realistic user loads and capture performance metrics.
Integration testing: When you need to test the integration of Salesforce with other systems, automation testing can help identify any issues or defects that may arise during the integration process.

However, it is important to note that automation testing should not completely replace manual testing. Manual testing is still important for exploratory testing and for identifying issues that may not be caught by automated tests. A combination of manual and automated testing is recommended for a comprehensive testing strategy.

Q8. What are Salesforce Manual Testing Best Practices?

Salesforce manual testing is the process of manually testing the functionality of a Salesforce application or system to identify issues or defects. Here are some best practices for Salesforce manual testing:

Define your testing objectives: Identify the purpose of your manual testing, and create clear objectives that align with your business goals.
Understand the user requirements: Analyze the user requirements, and ensure that the application meets the user needs and expectations.
Test in a staging environment: Conduct manual testing in a separate staging environment that mirrors the production environment as closely as possible.
Create comprehensive test plans: Create comprehensive test plans that cover all expected user scenarios and test cases.
Use realistic test data: Use real-world data to simulate the expected user workload and test scenarios in your manual tests.
Document test results: Document the results of each test case, including any issues or defects that were identified.
Test different scenarios: Test different scenarios, such as positive and negative test cases, to identify potential issues.
Verify data integrity: Verify the integrity of the data in the system, including data inputs and outputs.
Perform regression testing: Perform regression testing after any changes or updates to the system to ensure that existing functionality has not been impacted.
Continuously improve the testing process: Continuously improve the testing process by identifying and addressing any issues or defects that are identified, and refining the test plans and strategies accordingly.

By following these best practices, you can ensure that your Salesforce application or system is thoroughly tested for functionality and meets the requirements and expectations of your users.

Q9. What are Salesforce Automation Testing Best Practices?

Salesforce automation testing is the process of using automated testing tools to test the functionality and performance of a Salesforce application or system. Here are some best practices for Salesforce automation testing:

Define your testing objectives: Identify the purpose of your automation testing, and create clear objectives that align with your business goals.
Choose the right tools: Select the right automated testing tools, such as Selenium or Salesforce’s Apex Test Framework, based on your testing needs and requirements.
Create comprehensive test plans: Create comprehensive test plans that cover all expected user scenarios and test cases.
Use realistic test data: Use real-world data to simulate the expected user workload and test scenarios in your automated tests.
Write modular and reusable code: Write modular and reusable code to reduce code duplication and maintenance efforts.
Use version control: Use version control to manage your test scripts and ensure that all changes are properly tracked and documented.
Test early and often: Integrate automated testing into your development process to identify and address issues early on, before they become more difficult and expensive to fix.
Test for different environments: Test your application or system in different environments, such as different browsers and devices, to ensure compatibility and consistency across platforms.
Analyze test results: Analyze the results of your automated tests to identify any issues or defects that need to be addressed.
Continuously improve the testing process: Continuously improve the testing process by identifying and addressing any issues or defects that are identified, and refining the test plans and strategies accordingly.

By following these best practices, you can ensure that your Salesforce application or system is thoroughly tested for functionality and performance using automated testing tools.

Q10. What is Salesforce Performance Testing?

Salesforce performance testing is the process of evaluating the performance of a Salesforce application or system under different loads and user scenarios to ensure it can handle the expected workload and maintain acceptable response times. The purpose of performance testing is to identify potential performance bottlenecks and areas for optimization, allowing developers and administrators to address any issues before the application is deployed to production.

Salesforce performance testing involves simulating user transactions and load scenarios using automated testing tools such as JMeter or LoadRunner, measuring response times, and analyzing performance metrics such as throughput, error rates, and resource utilization. The goal is to identify how the system performs under different workloads, including peak usage, sustained usage, and user locations, and to identify areas for improvement.

Performance testing is critical for ensuring a high-quality user experience, minimizing system downtime and errors, and optimizing the performance of a Salesforce application or system. It is typically performed during the development and testing phases of the application lifecycle and may be repeated periodically to ensure ongoing performance and scalability.

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Q11. What are Salesforce Performance Testing Best Practices?

Salesforce performance testing is an essential step to ensure that the platform performs optimally under different loads and user scenarios. Here are some best practices for Salesforce performance testing:

Define your testing objectives: Identify the purpose of your performance testing, and create clear objectives that align with your business goals.
Understand the user workload: Analyze the expected user workload, including the number of concurrent users, the types of transactions, and the frequency of requests.
Test in a staging environment: Conduct performance testing in a separate staging environment that mirrors the production environment as closely as possible.
Use realistic test data: Use real-world data to simulate the expected workload in your performance tests.
Measure response times: Measure the response times for all transactions, and ensure they meet the desired performance thresholds.
Test different scenarios: Test different scenarios, such as peak usage, sustained usage, and different user locations, to identify potential performance bottlenecks.
Use automated testing tools: Use automated testing tools, such as JMeter or LoadRunner, to simulate realistic user loads and capture performance metrics.
Monitor system resources: Monitor system resources, such as CPU, memory, and disk usage, during performance testing to identify potential issues.
Analyze performance metrics: Analyze performance metrics, such as response times, throughput, and error rates, to identify performance bottlenecks and areas for optimization.
Continuously optimize performance: Continuously optimize performance by identifying and addressing performance issues, and retesting after making changes to the system.

By following these best practices, you can ensure that your Salesforce platform performs optimally under different user scenarios and workloads.

Q12. What is Test-driven development?

Test-driven development (TDD) is a software development process relying on software requirements being converted to test cases before software is fully developed, and tracking all software development by repeatedly testing the software against all test cases. This is as opposed to software being developed first and test cases created later. Test-driven development is related to the test-first programming concepts of extreme programming.

Q13. Explain Test-driven development (TDD) cycle.

The Test-driven development (TDD) process follows following sequence:

Add a test. The adding of a new feature begins by writing a test that passes iff(if and only if) the feature’s specifications are met. The developer can discover these specifications by asking about use cases and user stories. A key benefit of test-driven development is that it makes the developer focus on requirements before writing code. This is in contrast with the usual practice, where unit tests are only written after code.
Run all tests. The new test should fail for expected reasonsThis shows that new code is actually needed for the desired feature. It validates that the test harness is working correctly. It rules out the possibility that the new test is flawed and will always pass.
Write the simplest code that passes the new testInelegant or hard code is acceptable, as long as it passes the test. The code will be honed anyway in Step 5. No code should be added beyond the tested functionality.
All tests should now passIf any fail, the new code must be revised until they pass. This ensures the new code meets the test requirements and does not break existing features.
Refactor as needed, using tests after each refactor to ensure that functionality is preservedCode is refactored for readability and maintainability. In particular, hard-coded test data should be removed. Running the test suite after each refactor helps ensure that no existing functionality is broken.

Q14. List of the Salesforce Automation Tools. Which one of these have you worked with?

There are several automation tools available for testing Salesforce applications. Here are some of the most popular Salesforce automation testing tools:

Selenium: Selenium is an open-source automation testing tool that is widely used for testing web applications, including Salesforce. It supports multiple programming languages and provides a range of features for automating web browser interactions.
Apex Test Framework: The Apex Test Framework is a Salesforce-specific testing framework that is used for writing and running unit tests for Apex code. It is built into the Salesforce platform and supports both synchronous and asynchronous Apex code testing.
Provar: Provar is a Salesforce automation testing tool that supports a range of automation frameworks, including Selenium, TestNG, and JUnit. It provides features for automated testing of Salesforce applications, including Salesforce Lightning, and supports both web and mobile testing.
Tricentis Tosca: Tricentis Tosca is a test automation tool that supports testing of Salesforce applications, including Salesforce Lightning. It provides features for automated testing of web, mobile, and desktop applications, and supports both UI and API testing.
Worksoft: Worksoft is an automation testing tool that supports testing of Salesforce applications, including Salesforce Lightning. It provides features for end-to-end testing of business processes and supports both web and mobile testing.
TestComplete: TestComplete is an automation testing tool that supports testing of Salesforce applications, including Salesforce Lightning. It provides features for automated testing of web and mobile applications, and supports multiple scripting languages.

These are just a few examples of the many automation testing tools available for testing Salesforce applications. It’s important to choose the right tool based on your specific testing needs and requirements.

Q15. What are Objects in Salesforce?

Objects are containers for your information, they are like database tables with columns as fields and rows as records. When you create a custom object, the platform automatically builds things like the page layout for the user interface. Salesforce supports several different types of objects such as standard objects, custom objects, external objects, platform events, and BigObjects.

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Q16. What are Standard Objects?

Standard objects are objects that are included with Salesforce. E.g. Account, Contact, Lead, and Opportunity.

Q17. What are Reports in Salesforce?

A report is a list of records (like Leads or accounts) that meet the criteria you define. Salesforce supports following types of reports:

Tabular(Default) – Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row
Summary – Similar to tabular reports, but also allow you to group rows of data, view subtotals, and create charts
Matrix – Allow you to group records both by row and by column
Joined – Report blocks that provide different views of your data

Q18. What is Salesforce Sales Cloud?

Sales Cloud is the sales automation software available as part of Salesforce CRM. Some of the key features of Sales Cloud are:

Lead Management – Track your leads from click to close, while continually optimising your campaigns across every channel.
Account and Contact Management – Have a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
Opportunity Management – Get a complete view of your team’s deals, see stage, products, competition, quotes, and more.
Pipeline and Forecast Management – Keep a real-time view into the health of your business. Stay up to speed on your team’s pipeline. Improve forecast accuracy.

Q19. What is Salesforce Service Cloud?

Service Cloud is the customer service and support application from Salesforce. Service cloud can help you deliver personalized support to your customers by email (email to case), Phone (CTI Integration), Social Media (Social Service), Chat (Live Chat), Experience Cloud Sites and more.

Q20. What is Salesforce Community Cloud?

Experience Cloud formerly known as Community Cloud is Salesforce’s digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences.